SHIPPING POLICY

All small and medium sized packages are sent second class with the Royal Mail using their tracking service. 

For larger items such as table runners over 60cm, hanging elevation frames, or homeware collections over 2kg, alternative delivery services will be considered. 

International Shipping

This will vary by location, please enquire for delivery time frame and price estimate before placing your order.

RETURN & EXCHANGE POLICY

If you're not happy, we're not happy. However, please understand that bespoke items made to your specifications cannot be exchanged unless faulty. 

 

If you have an item that you would like to return or exchange you may do so within 28 days.  Please email frogandflorets@gmail.co.uk to let us know whether you'd like an exchange or refund.  We will supply the return address and when mailing to us, please get a proof of posting certificate.  We'll take care of it quickly for you .