CUSTOMER CARE

Everything we make at Frog and Florets is handmade and unique and therefore every piece is different. We want you to love our products and if you are not happy, please do contact us by email or phone so we can address the issue. 

 

Frog and Florets is my little outlet for designing & creating; everything is made by my hands. I use a wide range of tools to make & finish but no two pieces are exactly the same. Part of the beauty comes from the wood grain, the stone mixes and variable soft stone palettes. If you are looking for perfect symmetry, our products may not be for you. 

PRIVACY & SAFETY

The personal information we gather from you as a customer is limited to those things that we need to fulfil an order, to communicate with you about an order, and to complete financial transaction if any. We promise not to pass your details onto anyone else. 

You are only added to our mailing list if you have chosen to be on it. You are free to unsubscribe at any time and each newsletter has an unsubscribe button at the bottom, and if you do unsubscribe, we really do stop sending newsletters to you. 

Your payment information and card details are held by our card processing partner, Stripe, or Paypal, and we never have your full details. They are kept safely encrypted within their systems. 

Your address information, and sometimes your email or phone number are shared with the company we use to deliver your items to ensure safe delivery. 

WHOLESALE INQUIRIES

We love working with fellow makers, creatives and stockists on new product ideas and collaborations. We are also open to wholesale orders on existing and new products and please email or phone to discuss further.

PAYMENT METHODS

- Credit / Debit card
- PAYPAL

- Offline Payments